NoeBijou

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Shipping & returns

Shipping

We ship from Spain to the whole EU and UK. Other countries are also possible after inquiry. For any questions about this, please contact us.

Shipping costs depend on weight and volume of the order. Exact shipping to the UK and other countries will be calculated in cart upon checkout.

Shipping is usually within 1 day after payment, unless otherwise discussed with you or indicated beforehand. In case of delay you are informed so soon as possible about it via email.

If delivery is delayed or if an order is not or only partially carried out, the consumer receives the notice no later than 30 days after placing the order. The consumer in this case has the right to terminate the contract without penalty.
After termination in accordance with the previous, the company reimburses the amount that was paid by the consumer.
The risk of damage and / or loss of products rests upon the company up to the moment of delivery to the consumer or a pre-designated enterprise representative (the parcel service or courier), unless expressly agreed otherwise.

All prices quoted are inclusive (incl. VAT). Shipping costs are not included in the item price.

NoeBijou is not responsible for additional costs and taxes such as import duties and tariffs. We send out orders with tracking number. For delay in customs offices or the post office, we are not responsible.

Shipping time

We ship the prepaid purchases from The Netherlands. From experience, the delivery time within the Netherlands is 1 day and for the EU (incl. UK) it is 4 days. Please note that NoeBijou is not responsible for the time that the post office or courier needs to deliver a package.

Special notice

For the buyer additional costs (eg customs / import tax if outside the EU) may also apply to the total price after shipment has left NoeBijou.

Thank you for your understanding.

 

Returns & Withdrawal

You have the right to withdraw from the purchase contract within fourteen days without giving a reason and to return the goods.
The withdrawal period is fourteen days from the date on which you or a third party appointed by you other than the carrier has taken possession of the goods.

To exercise your right, you have to inform us (NoeBijou, Waterlinie 579, 5658NP Eindhoven, Netherlands, service(@)noebijou.com ) by means of a clear statement (eg. as a letter sent by post mail, fax or e-mail) of your decision to withdraw from this contract. You can use a model withdrawal form that we can send you, which is not mandatory, however. If you make use of this possibility, we will communicate without delay (e.g. via email) an acknowledgment of receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period ends.

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

Obligations of the consumer during the withdrawal period

During this period the consumer will treat the product and packaging with care. He will only extract the product or use it to the extent that is necessary in order to determine the nature, characteristics and functioning of the product. The premise here is that the consumer should only handle and inspect the product as he would be allowed to do in a shop.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us) immediately and repay no later than fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless explicitly agreed otherwise; in no case will you be charged fees for this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.
You have to return the goods immediately and in any event not later than fourteen days from the date on which you informed us of any cancellation of this contract to us. The deadline is met if you send the goods before the period of fourteen days.
You bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, where the value loss is due to a unnecessary handling to ascertain the nature, characteristics and functioning of the goods. "Inspection of the nature, characteristics and functioning" means the testing and trying out the goods, as it is possible and common in a shop.


Your NoeBijou team

 

Annex I: Model withdrawal form

(Only fill in this form and return when you want to withdraw from the contract)

- To: NoeBijou
Waterlinie 579, 5658NP Eindhoven, Nederland
service@noebijou.com

- I / We * hereby give notice that I / we * withdraw from the contract on
the purchase of the following products: [product description]

- Ordered on * / received on * [date order with services or goods receipt at]

- [Name of consumer (s)]

- [Address of consumer (s)]

- [Signature of consumer (s)] (only if this form is notified on paper)


* Delete not applicable or fill in as appropriate.

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